Refund policy

 Refund & Return Policy（退换政策｜内置宠物专属卫生禁退条款）

Last Updated: 2026

Thank you for purchasing pet supplies from Pawluxe. Please read our return terms carefully before placing orders.

Return Eligibility

You may request a return within 14 days after you receive your package.
Important: Pet toys, grooming supplies are non-refundable once opened for hygiene reasons.
Only unused, unopened, original packaged products are qualified for return. All returned goods must be free of pet hair, stains and damage.

Return Shipping Cost

Buyers are responsible for all return shipping fees unless items arrive damaged, defective, or we shipped wrong products. We do not provide prepaid return shipping labels.

Return Process

1. Email us at support@pawluxe.net with your order number and return request

2. Wait for our official return authorization. Returns sent without approval will be rejected.

3. Send back the item with trackable shipping service.

4. After we receive and inspect returned goods, approved refunds will be issued to your original payment method within 7–10 business days. Refund arrival time depends on your bank processing speed.

Damaged / Defective Items

If items arrive broken or defective, please contact us within 7 days after delivery and provide clear photos as proof. We offer replacement or partial refund solutions.

Non-Returnable Items

• Opened pet toys, grooming products

• Heavily used, dirty or damaged products caused by pets

• Clearance / promotional final sale items